Cancellation and No Show Policy
Beginning January 1st, 2024 we will be collecting a credit card number to hold any and all services over a $50 value.
If you are unable to make your appointment, we ask that you notify us 24 hours before your scheduled appointment time, or you will be charged 50% of the service(s) booked. If you fail to make it to your appointment without any notification, you will be charged 100% of the service(s) booked.
We understand that emergent situations may come up. However, if too many cancellations begin to affect our stylists, we have the right to refuse your business in the future. Each situation will be evaluated with the stylist involved and salon manager. We hope you understand that maintaining our schedule is essential to our company. With this new policy we hope to be more efficient and better able to serve you as our customers.
Service Refusal Rights
Per Kansas state law, we do have the right to refuse service. If you have disregarded our company policies, your account may be restricted with us.
Late Policy
Please respect the fact that our stylists schedule your appointment for an allotted time. Once you have reached our 15 minute grace period, we may no longer be able to complete your appointment in the remaining window of time. We will reach out with a courtesy call when the 15 minute mark has been reached and inform you of whether your service provider would be able to do your service, or if we need to reschedule.
Product Return Policy
We accept product returns within 30 days of purchase. This return policy no longer applies when any/all products purchased are overused or damaged.
Products cannot be exchanged for cash back, but can go on account as credit.
All makeup products are final sale, due to COVID-19.
All apparel & jewelry are final sale due to being purchased from an outside vendor.