Cancellation and No Show Policy
We want to give every client the time and attention you deserve for your service. We understand sometimes circumstances arise and you need to make adjustments to your plans. If you must cancel or rebook your appointment, we respectfully request at least 24 hours notice.
Cancellations or missed appointments without 24-hour notice will result in a charge of half or all of the service amount. Please understand that your appointment time was set aside just for you. Appointments made within the salon mean that we have reserved space and a stylist, specifically for you. Appointment dates for services help us to make sure that clients do not miss the opportunity to receive services. We want to make sure everyone is available to fill that appointment time.
If you cancel your appointment without giving at least 24 hours notice prior to your appointment will result in a charge of 50% of the booked service amount. Any "no-shows" will be charged 100% of the booked service amount. The cancellation fee and any service fee will be charged to your credit card on file, which will be taken at the time of appointment being booked.
Our salon booking policy and hairdressing cancellation policy is intended to ensure that we have the opportunity to fill any last-minute availability. We do not want to make any clients on the waiting list miss their chance to book an appointment or recieve a service. Please understand that we are committed to offering you the highest possible level of service during your appointments with us. Failure to pay cancellation fee will hinder you from booking appointments in the future.
Product Return Policy
We accept any product returns within 30 days of purchase. This return policy no longer applies when any/all products purchased are overused or damaged. All makeup products due to COVID-19 are final sale. Products cannot be exchanged for cash back, but can go on account as credit.
All apparel & jewelry are final sale due to being an outside vendor.